Understanding Our Returns & Refunds Policy

Navigating the world of e-commerce can often raise questions about returns and refunds. Understanding our Returns & Refunds Policy is crucial for a seamless shopping experience. This policy ensures that you, as a customer, have the right to cancel your order and return products under specific conditions. Let's break down everything you need to know.

Your Right to Cancel

You have the right to cancel your order within 2 days without providing a reason. Here are the specifics:

• Cancellation Window: You can cancel your order within 24 hours from the delivery date. This applies to the date you received the merchandise or when a designated third party takes possession of the product.
• How to Cancel: To exercise your right to cancel, you must inform us through a clear statement. You can do this by emailing us at [email protected].

Refund Process

Once you initiate a return, we're committed to processing your refund efficiently:

• Refund Timing: We will process your refund no later than 30 days from the day we receive the returned goods.
• Payment Method: The refund will be made using the same payment method you used for your original order. There are no charges for processing your refund.

Conditions for Returns

To ensure a smooth return process, please review the following conditions:

• Time Frame: Goods must be purchased within the last 5 days.
• Original Packaging: Returned items must be in their original packaging.

Non-Returnable Items

Certain items are not eligible for return:

• Goods made to your specifications or personalized.
• Products opened after delivery that are unsuitable for return due to health or hygiene reasons.
• Items that are inseparably mixed with other products after delivery.

We retain the right to refuse returns that do not meet these conditions at our discretion.

Returning Goods

When returning merchandise, please keep the following in mind:

• Cost and Risk: You are responsible for the cost and risk of returning goods. We recommend using an insured and trackable mail service to avoid issues with damaged or lost items.
• Return Address: The specific return address will be provided exclusively via email upon confirmation of your return request.

Gift Returns

If you received a product marked as a gift:

• You will receive a gift credit for the value of your return once we receive the returned product.
• If the products were not marked as gifts, the refund will go to the gift giver.

Need Assistance?

If you have any questions regarding our Returns and Refunds Policy, please do not hesitate to contact us at [email protected]. We're here to help!

By understanding our Returns & Refunds Policy, you can shop with confidence, knowing your rights and responsibilities as a consumer.