Return and Refund Policy:
You have the right to cancel your order within 2 days without giving any reason for doing so.
The period to cancel an order is 24 hours from the date on which you received the merchandise or on which a third party you have designated, other than the carrier, takes possession of the delivered product.
To exercise your right to cancel, you must inform us of your decision through a clear statement.
You can inform us by email [email protected]
We will refund you no later than 30 days from the day we receive the returned goods. We will use the same payment method that you used for the order and you will not incur any charge for said refund.
Conditions for returns:
For goods to be eligible for a return, please ensure that:
The goods were purchased in the last 5 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods that are not suitable for return for health protection or hygiene reasons and that were opened after delivery.
The supply of goods which, after delivery, depending on their nature, are inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Return of goods
You are responsible for the cost and risk of returning the goods to us. You must send the products to the following address:
Bio Cattaleya Skin; The address will be given exclusively to the client through the email address of his/her confirmation.
We are not responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We cannot issue a refund without actual receipt of the goods or proof of the return received.
Gifts:
If products were marked as a gift when purchased and then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the products were not marked as a gift when purchased, or if the gift giver shipped the order to themselves to deliver to you later, we will send the refund to the gift giver.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us by email [email protected].
